the staff were friendly and helpful and the spa therapists did a great job with our treatments. However the general cleanliness and quality of facilities were poor. There is only 2 changing rooms and 1 toilet in the female bathroom. The upstairs bathrooms only have 1 toilet also and the other 2 are just full of broken wood. We received the wrong package meal and were given a meal rather than our booked afternoon tea. The facilities are quite small and the steam room didn’t steam!
The Spa day was really nice, great treatments an nice staff, the lunch was superb, spa area nice an very lovely hot jacuzzi an pleasant other rooms..
The only negative is I feel is the changing area very small with very little room to shower etc as only one shower in the changing area, if there were a few of you this could be a problem unless of course you were a guest staying in hotel whereas you could shower etc in your rooms.. and this wouldn’t be a concern.
I would definitely return..