Bouton de Rose Reviews
2 Cochrane House, Admirals Way, Canary Wharf, London, E14 9UD
Check availability and book onlineReviews are written by customers after their visit.
3404 reviews
Lady was great actually listened and have me exactly the cut that i was looking for. Very professional and poliet, will definately be back!!
Styled by Sunnah
Acceptable. Small amounts of wax left on my skin after treatment was finished which wasn't great. However I am a fairly regular customer and this was the first time I had this issue.
I'll start with the positive. In May I booked in to have my roots redone with wash cut & blow dry but was recommended an ombré and glad I took the suggestion. Adina was fantastic. Listened to the type of ombré that I would like and she had a few photos to show me the look she would try to achieve. She was friendly throughout the appointment and it was a pleasure to spend a few hours at the salon with her. In the end I loved my hair from the front. Unfortunately my ombré was darker at the back which I noticed at the salon (Adina had also commented that we could lighten it up next time). Probably because the haircut snipped off the lighter ends. I left w/o a complaint as I was grateful for her effort and also to give myself time to adjust to the new look after a wash and get some opinions. A week later I called the salon to ask if it could be lightened at the back to match the front which is how it should be in all honesty. It was another week before Adina could return my call as she was ill, and another week after that to book me in. I expected that the treatment would bear no cost to me as I hadn't done wrong and wasn't asking for extra. However on the day I learned that the manager intended to charge me. I left disappointed. I spoke to the manager the next day and explained that I was not coming in after a few weeks for maintenance, I had called in a week after my colouring and there was a delay thereafter. The response that I received was that I should have said something there and then, immediately after my treatment. I only want to leave a few words of advice here. Not all people have the immediate response of complaining. Some people reserve a negative judgement as they are willing to give the new look a fair chance, as was my intention. Other people don't notice anything wrong until they have time to inspect it further. To put it into context, when you buy a product from a shop you have 14 days to consider your purchase before obtaining a refund. In the case of a hair cut or colour, 7 days is absolutely reasonable, as the condition of the hair doesn't change within that short space of time. As for the manager implying that 'it gets confusing' to keep track of customers, I don't see that being a problem. You have a booking system and I have a receipt and that is evidence enough. In the end the manager seemed amenable to rearrange the correction and I expected a call back that weekend but didn't receive one. I hope in the future you are able to treat a complaint with more consideration, as you stand to lose otherwise loyal customers over what could be a simple fix. Adina it was a minor thing (complaint is too strong a word) and overall I think you did a great job so thank you. Wish you the best for your wedding.
Styled by Sunnah
Great for a cut in the afternoon of you are working in Canary Wharf! Although I feel it was a bit rushed.
Overall it was a good experience. The only issue was that I had booked online and apparently the time I had booked didn't give me enough time to actually get my hair done as they closed at 7pm and I'd booked in for 5:30pm. They called and asked me to come in for 5 which was frustrating as I have work until then but I was able to sneak away slightly early and make the appointment. Other than the system/Wahanda not letting me know that before hand, the actual treatment itself was great and the staff are very friendly and accommodating. My hair looked so lovely afterwards and I felt better having gone. I'd definitely go back.
Styled by Sunnah
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