This was a leap of faith. I have been with my previous hair dresser for 8 years but have been feeling like she hadn't really listened the last few times I had been so wanted a change. I was impressed with the reviews for Bows so thought I would try it. The experience is different to my previous 2 hairdressers which were both quite corporate and quite frankly a bit pretentious. I liked how down to earth it was at Bows. I am happy with my treatment and will be going back.