Considering the reviews I was expecting a bit more. I was not expected, although I had booked, and had to wait almost 20 minutes. The technician did not speak English, and it is perfectly fine, but I should have been told before booking so I would have chosen differently. I could not explain to her what kind of treatment I wanted and what product she had to remove (I did not have shellac). Filing was done roughly and had to file again at home, plus shellac was poorly applied.