My hairdresser couldn’t speak English which made it very hard to communicate what I wanted. There seemed to be some discussion between a few hairdressers over my hair in their native language which they did not communicate to me. The overall experience took 4 hours - way longer than expected, especially as I only had highlights (no additional haircut). Finally the highlights were appalling; the front is streaky and does not start at the root. I wanted to lighten the top of my hair to reduce the look of dark roots. Instead I came out with white blonde tips and barely lightened roots - the exact opposite of what I went in for. Highly dissatisfied and would not recommend.