I’ve had many facials /massages over the years and this was Quite a strange experience. Facial was completed in a small room down stairs. No consultation was done before hand to talk about my skin/health etc. Therapist asked me to take my top off and lie on bed. But rather than leaving the room and giving me something to cover myself with. She just stood there facial was completed with me laying in my bra, no towel/blanket over the top. Which I’m ok with but some people may feel uncomfortable. There was no calming music in the room. So could hear music and talking in saloon upstairs and then the really loud noise the pipes made every time she ran the tap. Lights were very bright and left on full for half the facial before being turned down. Facial itself actually left my skin feeling really good. But it wasn’t done in a very professional way. Also it said an hr 20 and it was over in 55 minutes I’m thinking the staff need to visit some nice beauty salons to learn about creating a nice relaxing environment for their treatments. Was ok for the cheap price I paid but wouldn’t be going back.