Overall the experience was ok but the spa was cold and we had to wrap towels around us to keep warm. I didn’t find the staff unfriendly but they didn’t seem to make much effort to be friendly either. Not very smiley just generally seemed rather bored with their duties. I enjoyed my massage but again I would have liked a little more friendly rapport with the masseur before and after. The tea was ok but the cream we had with the scones was in a tiny pot with no butter so we could only eat one each