It was the first time I'd used the salon. It's clean and the staff are really friendly. My hairdresser was off ill and so I was given a different hairdresser which was fine. I requested a trim and a fringe to be cut in. The trim was fine but the fringe is awful, there are about 6 different lengths going on and when I asked for it to be evened up even more lengths were being added in and in the end I decided it was better to leave it rather than risk it getting any worse.