Calista Beauty Salon Romford Reviews
Unit 28, Mercury Shopping Mall, Romford, London, RM1 3EE
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467 reviews
The waxing always seems rushed and there is always small bits of hair left, I feel like I have to do a “touch up” when I get home.
Treatment by Lucy•Hollywood Waxing
I went for a back, neck and shoulder massage with an Indian head massage included aswell. I was seen five mins late which is fine but the lady finished the treatment early so I lost time from the massage as it was meant to be 30 mins long but with five mins starting late and finishing five mins early I didn’t get my full time. She never covered me with a towel or asked me to turn onto my front so she could do the front part of my head for the Indian head massage which I previously have had therapists ask me to do.The salon was really noisy and you could hear everything in the room so wasn’t very relaxing despite the room playing calming music. I didn’t feel that the bed that I layed on was clean either with the tissue cover looked already used.
Treatment by Lucy•Head Massage
Not entirely sure they were expecting me. Didn't address me by name, just yelled at me across the shop floor. Was seeing to another client at the same time as me, kept going off during my treatment. Proceeded to tell me that treatments I'd had elsewhere were bad and that their system is the best and I should keep coming back to them. Very bad sell. Customer service could be improved. Manicure was untidy. Talked to colleagues during treatment, about other customers. Appeared to be expecting a tip when I went to pay.
Treatwell is fine, but this establishment is not for me.
Treatment by Lucy•
Gel Nails ManicureShow all…
The staff were extremely helpful and lovely especially the lady who did my predicate called “Bindu”. I was really satisfied with my experience and will dEfo be booking another appointment very soon! Have recommended to friends and family too.
Treatment by Lucy•Pedicure
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