booked 50 min luxury spa pedicure in advance, arrived on time, was left to sit for 10 mins then asked to fill out forms which I had already given her! .. I was then with my feet in the footspa for a further 20 mins. ...so over half of my treatment time had been sat with forms and in water! I asked her if she was ready to start but she was busy with other clients flitting between us all - when she finally came over I had a brief scrub and foot massage that was around 7 1/2 mins long, then toe nail paint.. could of done that at home! disappointing