When I booked this haircut I specifically requested Biba as I have had her before and I loved the cut. When I showed up I was given a different hair dresser and I was too shy to demand to have Biba. The lady was nice but did not understand the shape I wanted. Eventually Biba had to take over when I spoke up that I wasn't entirely happy. If someone requests a certain hair dresser you MUST give them who they ask for. My hair cut is ok but it isn't as nice as last time...
I had booked to get a T-section highlights, but when I explained to Biba exactly what I wanted she personalised the treatment, and basically gave me a t-section balayage to achieve the look I wanted. She totally nailed it!