My Treatwell booking was on their records. However, I think they are better prepared for walk-ins. I’m not sure the barber who treated me was the actual staff I selected at the time of booking - it seemed that I was just called forward to the next available barber. Having said all that, the service I received was good, if a bit quick. My booking was expected to last 50 minutes (hair cut and beard trim), but was done in 30. The staff was friendly and he did a good job on my hair and beard, nonetheless.