It’s the second time I’ve visited, and again this place wasn’t prepared for a prepaid and booked appointment through Treatwell. When I walked in I wasn’t asked if I’d booked in advance. Instead one of the barbers was getting ready to see me before I explained that I’ve an appointment with Bilal, which seemed to throw them off a bit. When another barber was finished with his customer, he then called me forward to which again I had to explain that I’m booked in with Bilal through Treatwell.
My appointment with Bilal was 10 minutes late, and he apologised for the delay. As he was treating me, at first it felt rushed. However, I can say Bilal is a skilled barber. He did a good job on my hair and beard, and checked I was happy. He performed everything I paid for, which didn’t happen on my first visit here. To note, this place is now a male barbers only. The hairdressers and female treatments is now fully carried out at their other salon on Kentish High Street.
Bilal did my appointment in 40 minutes. I had a better experience this time and was impressed with the service I received. This barber runs a reward scheme, and Bilal gave me a card explaining the rewards I could build up to. I wasn’t told about it on my first visit. Based on this experience, I’d go there again.
My Treatwell booking was on their records. However, I think they are better prepared for walk-ins. I’m not sure the barber who treated me was the actual staff I selected at the time of booking - it seemed that I was just called forward to the next available barber. Having said all that, the service I received was good, if a bit quick. My booking was expected to last 50 minutes (hair cut and beard trim), but was done in 30. The staff was friendly and he did a good job on my hair and beard, nonetheless.