Had shellac manicure done Thursday afternoon, first nail chipped Saturday, four chipped by Monday evening. Called them first thing Tuesday morning, agreed to redo four nails but wanted to charge to have all nails redone. Asked to arrange for manager to call at 10am and sent email. Called again 4.30pm - they had been too busy to contact manager then said manager not answering. They eventually called back at 6pm to say they would redo them by which time I had already paid to have them redone.