I had my first ever Hollywood Wax with Marielle. She was super considerate and made me feel comfortable. She uses Lycon wax which allows the treatment to be a little painless than usual I have been told and I can imagine as it only grabs on to the hair and does not stretch your skin. I have since gone back for a 2nd Hollywood Wax and I can say this will be my go to place :) Also love the air con!