Categorically one of the worst haircut experiences of my life. Showed up and there was one member of staff on, who was doing nails. Said I had an appointment and he told me to sit down. I waited fifteen minutes while he continued doing the nails. In the end he fairly aggressively washed my hair. I had paid for intensive conditioning treatment and head massage but did not receive this, and did not ask for it as his whole attitude was that I was an inconvenience and I did not want to spend any more time at the basin with him than I could help. Half way through he even stopped to give directions to a woman shouting in from the street. Finally a hairdresser arrived, half an hour after my appointment carrying her lunch. She tried her best to be nice but by this point I just wanted out. She then proceeded to cut my hair much shorter than I asked and gave it a big fancy blow dry despite me telling her not to. She then forced a loyalty card on me on the way out despite me refusing twice. Avoid unless it is your only option.