It was a bit of a rough & ready experience. The lady who did my wax didn't leave the room while I changed, the wax was one of the more painful I've experienced as she had more than one attempt to pull the wax off a couple of areas. At the end of the wax I was handed a bottle of after wax oil to apply to myself and then dressed again with the lady still in the room. The wax itself turned out quite well but the experience was not very enjoyable
Pedicure was ok but quite a few times the therapist was buffing or filing the skin around my toes rather than the nail. It took much longer than any other pedicure i have had. almost 90 mins in total (good job i wasn't in a rush). Also the other staff working in the salon had some questionable ethics which they discussed openly in front of me, lets just say I wouldn't get a piercing there if they offered that service. As a previous body piercer myself I was horrified by what they we saying. But as far as pedicures go - it was ok. If I hadn't used a 50% off voucher through treatwell I would have probably been more critical.
I booked an appointment for me (gel nails, pedicure) and a friend (manicure). Our appointment was changed a few hours before: from 4pm to 5pm, I said that would be ok but we absolutely needed to be finished by 6pm - they said that was ok. While at the venue, they suggested me to have a simple manicure instead of gel, as that would be faster - I was okay with that. Pedicure looked nice - but it was very painful. My manicure wasn't great, possibly because it was done in a rush - there was nail polish in the skin around the nails - and some nails were filed unevenly. My friend's manicure was ok.
They charged us more than the quote we got from treatwell (even though I ended up having cheaper treatments than what I originally asked for). Overall our impression was that the staff were nice people, but weren't very professional.
I had a Hollywood wax with Pam who was really welcoming and very good at her job, with years of experience. I am happy with the result and would recommend Pam and the salon to friends.