I had a full head of highlights which was a great colour. Hair cut was not as expected as I did expect it to be like a photo I had shown but it ended up being way shorter & the salon owner had to correct it. Hair turned out okay just a bit shorter than wanted. When I go to salons I choose the highest level hairdresser there is. They should tell clients who has the most experience so you can choose who you want as i didn't know how experienced the person was until I was there and asked.