I have routine facials at Caudalie as I love the products. This time however I found the facial a bit rushed and less relaxing than normal. I was disappointed when the beautician took my hair out of the towel and sprayed products on it as I had just washed my hair before going to the spa and had to wash out the grease again when I came home. I think it’s better to ask people if they want products on their hair beforehand. Sorry for the feedback, great brand lovely ambiance and staff :)
Really disappointed with the customer service. I told them I have sensitive skin but they scrubbed it very aggressively and ignored when the towel was too hot for my face and pressed harder.