The ambience was decent in the salon and the staff seemed lovely however I have left the salon with a different haircut than I wanted and I hate it. I asked for a few long layers for texture and movement but have ended up with lots of short layers all the way round my head. It’s taken all the density out of my hair which I really didn’t want. All looked okay at the salon but realised the abundance of layers when I got home, not that there’s much that could be done anyway. Also, salon wasn’t very clean and wasn’t impressed with the hair wash. Sev is lovely but not sure she really listened to what I wanted.
Really disappointing hair & service. Both ladies working were mask lax, off and on throughout, including chatting over me while I was at the sink with masks off. I explained what I wanted & I'd booked the closest apt I thought matched online. Lady was annoyed it wasn't exactly as booked. I saw her be very forecful with a girl who came in asking questions before booking, who she then criticised to other customers. All this made me too uncomfortable to complain, but my hair was terrible.
My hair was ridiculously overgrown after lockdown and Mariam took care to ask what I wanted and she tidied it up a treat and really put a style back into it which I am very happy with