Friendly people but I had to postpone my appointment by about 40 mins due to running late. When I got in/before I left I was offered a drink which was nice. I was disappointed the massage started off as a Thai massage though I'd purchased a Swedish massage. But the masseuse apologised when she realised. However I won't be going back unfortunately as I have had better massages elsewhere.
The salon was very busy so the receptionist started the massage until the therapist finished with another client which isn't the best way to relax, a better staff management on busy times seems required. But the staff is always nice and friendly.