The experience was great. Remember to book in a bit earlier if you need your current nails soaked off. The girls were friendly and very experienced. The reason I gave 4 stars is that there is a wrinkle in the gel on one of my nails and that the paint of another one started coming off after only a day. I feel like the late appointments were possibly a bit rushed - or maybe the lighting wasn't on high enough to see there was imperfections. I only noticed when I got home as well. I still think it's a good service and would go back.