When I first arrived I was told that I couldn't be seen and that I had been contacted as there wasn't enough space and I'm guessing that was because I broke through Treatwell. But, the receptionist asked someone and they said they could fit me in and did both my treatments in 15 minutes both of which I am very happy about and the practitioner (think this is right word) was lovely and very knowledgable giving me very good tips.
Massage was good but by the time we'd got upstairs, got ready, chosen an oil and the therapist finished the massage a few minutes early the massage itself was probably no more than 45 minutes. Poor value for money and not good enough to justify the premium over other venues
I came here as my normal place was booked up, very nice atmosphere & aesthetics, also the lady that did my wax was very nice and welcoming, only criticism is that a few hairs were missed, but otherwise great, will definitely make this my new waxing place
I am very impressed with Champneys. Following a not so good experience of waxing in October, the manager immediately followed up and took on board my feedback. I have since been back twice and my feedback was taken on board and I have had one of the best waxing experiences here in twenty years of waxing globally. This experience has left me in no doubt of using Champneys in future as they immediately act upon feedback. For a tip - I highly recommend Sally for waxing, one of the best therapists I have had.