Great massage, but the facial was disappointing - cold, sloppy mask applied at the end which felt unpleasant and I was picking lumps of it out of my hair for the rest of the day! Had a facial there before though and it was good so I guess it was just bad luck. My nails looked nice after the express manicure but it was very cold in that part of the spa
Was a lovely venue. Warm, welcoming and cosy feeling after stepping in out of the rain! Staff were friendly and genuine and the treatment itself I couldn’t fault.
Treatment was really nice and Kathryn was friendly. Once you go beyond the front shop area, the place looked a bit tired and disheveled which surprised me for a Champneys (waiting area and treatment room downstairs, and nail area and bathroom upstairs). I’d never been to a Champneys but expected it to be an exemplary spa given how well known it is, so was a bit surprised. But again, the treatment itself was nice.