Champneys Tring Reviews
Wiggington, Tring, Berkhamsted, Hertfordshire, HP23 6HY
Check availability and book onlineReviews are written by customers after their visit.
74 reviews
Having been before, it was interesting to see not much has changed, although they are in the process of a massive refurbishment program. On the whole, the facilities have held up quite well for all these years, but in general, it's looking a bit tired around the edges. However, my partner and I had a lovely day with nothing hampering our fun - although I did notice that most of the staff seemed less than happy. Shame, as the people make a place like that and create the memories that make people want to come back.
Where to start!!
Pros:
· Beautiful grounds
· Friendly Staff (that I encountered Nathan, Adam, Leanne)
· Adults only
· Spa facilities are good
· Treatment area is amazing
Cons:
· Poor Beds
· Poor Bathroom conditions
· Meals are small (but I understand it’s a Health Spa with a Hotel as I was told) but I was still hungry.
· Promises were not kept by house keeping and still feel mugged off by management.
This was a birthday surprise for me and when I arrived I was excited and had high hopes as I have been to lots of Spa Hotels but I always heard good things about Champneys Tring (even though it’s really in Wigginton).
We arrived early around noon and on arrival we were checked in by Nathan who was very pleasant and friendly. He informed us our room wouldn’t be ready until 2ish which wasn’t a problem, he took our bags and when we arrived back they were in our room.
The first thing I noticed was that they had put us into a Twin Room with the beds just pushed together when my partner clearly reserved a Double, I called down to reception and was told this would be corrected (I made this call @4pm).
Nether the less I got ready for my treatments and got into one of the robes provided on the bed.
I’m a big man and the robe was a tad sung but I made due, on my way down to the treatment room a lady from house keeping saw me and asked me to follow her as that rope was unacceptable and took me to the laundry room where she provided me with a larger more easy my size robe.
I noticed they went up to 4XL in robes which I’ve never seen before and this pleased me as it’s the little things that make big impressions.
I was treated to 2 treatments a Hot Stone Massage (30mins) which was nice and an Aromatherapy Wrap (30mins) with was new for me but pleasant and relaxing, in all honesty it’s the atmosphere that is special here as I’ve had better treatment experiences else where.
The treatment prices are far.
I then returned to the room at 6pm and nothing had been done about the beds so I called down and was informed it’s been noted and House Keeping will deal with this as the beds just need to zipped together.
On our way out (7pm) I called down to reception to inform then we would be out for a few hours.
On our way back around 10pm I called ahead to Champneys to make sure the beds had been sorted and I was told that this had been sorted as it noted on the system so when I arrived back to the I was amazed to find NOTHING had changed the beds were still singles.
Once again I called down and Adam allocated us another room apologizing for the mix-up, I checked the bed in the new room and it seemed to be a double only to find in the middle of the night it was just a bed sheet holding the mattresses together also adding further pain and pure disgust to the night the bathroom toilet was damaged and faulty by this time I was very annoyed and just disappointed in the Champneys room standards.
After having a terrible nights sleep I reported these issues to reception and I was informed all room have single beds in but when a double is requested they simply zip the mattress together and place a topper on them then spread, I understood this but this is NOT what was done in 2 of the rooms we were provided, while they looked into this we had our breakfast which was really small and I ordered a Full English with poached eggs, nice but just not much on the plate being as it’s a health spa/detox place .
We then made use of the Jacuzzi, Sauna, Steam Room and out side Hot Tub .
On checking out the duty manager then offered us Champneys wash kits as a way of apology, we refused these then he offered us a later check out of 4pm and by this time we just wanted to leave.
My birthday night was awful and I’ve sleep better in Premier Inns, Thank you Champneys for ruining my birthday.
Since late December a manager of Champneys has been in contact with my partner who booked the night and offered us an upgrade on our next booking which is laughable as do you really think we are prepared to book another night at £150+ to be treated the same. It is noe February and no further contact has been recieved from the management team even after e-mail's from myself.
AVOID * AVOID * AVOID * AVOID * AVOID
Anyone reading this look at other Spa’s like Whitlebury Spa, Northampton or The Swan, Bedford (has a nice but small spa)
It's 10 years since my last visit here, but it didn't feel like that long. They've managed to hang on to the same high standards and, despite it's size and the number of people, an air of calm pervades the complex.
I have to say the Thalassotherapy treatment is very well thought out in terms of how it works on the lymphatic system. As someone who understands lymphatics, I could see how the treatment was designed to work methodically through the system - the effects of which were duly noted the following day!
So, for a relaxing spa day, Champneys gets my thumbs up and I'll certainly try to return again soon.
First of all I should mention that I went to stay a night using my Pru Health private medical insurance discount which enabled me to stay the night for £60 (Platinum level member) which included 3 meals, 1 back massage and full use of the facilities so for me the value was AMAZING!
The food was healthy and great, there was no chocolate available on the premises so I made a note to myself to next time smuggle some in.
The room was sufficient, nothing special, just a standard room as expected.
The facilities were all clean and sanitized and I loved the steam room.
My back massage was a little mediocre, it didn't really rate it that highly but I'm not complaining seeing as it was free.
The Iothermie Ultimate treatment which I paid for separately (£90) did not make me lose the inches I had hoped for so I kind of feel like I wasted my money there. It was very strange having electric pads pulsating my muscles. The therapist was lovely though.
I'm definitely going back, perhaps not to Tring but a different Champneys.
I have to start with the treatment - Kriotherapy. Walking around in a room at -110 below zero with only a woolly crop top and shorts on doesn't sound very appealing, in fact I looked hilarious, but boy did it work wonders for my skin. I was a little nervous at the prospect of being virtually frozen alive, but once you get in the "chambers" it's fine. First your blood pressure is taken to make sure you're actually in the right health to go on with the treatment, then you're given some rather attractive clothes to wear (please note: I may be lying about the attractiveness). A crop top and shorts, headband to cover your ears, what look like hockey socks that go over your knees, then plenty of tubigrip bandages to cover your knees and elbows, plus a pair of gloves and face mask to cover your nose. These are, of course, to make sure your skin isn't too exposed to the cold, so whilst you look completely laughable they're very safe.
The therapist, Renata, is great too. She put me at ease and didn't laugh too much when I walked out with icicles on my eyelashes (yes, did I say it was freezing?) and explained the whole experience very well. You start in a chamber at -60 to get you acclimatised for 30 seconds, then you move into the colder chamber for 3 minutes, constantly walking around and exercising to keep the blood flow going. Taking big gulps of fresh air felt incredible, it's a real treat for inside and out. Then the exercising afterward on a power plate to get the blood flow moving again meant I left being able to touch my toes! I've not been able to do that for years.
The facilities in the spa were fabulous too. I spend a whole hour snoozing by the poolside, and kept dipping in and out of the laconium for some warmth. The outside jacuzzi was brilliant in the afternoon heat and the gardens looked so lovely. I also tried out some Thalassotherapy, which gave my back a well-needed massage - especially the wall cascade, that was particularly relaxing.
All in all I really enjoyed my stay at Champneys - the food was delicious, the staff we so friendly, facilities were top-notch, and the treatment that sounded so weird ended up making my skin feel the softest it's ever felt!
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