I had booked an appointment but she told me she will fit another person in before, as they will be quicker. I wasn't in any rush, but it defeats the purpose of booking an appointment. I would recommend this place for a quick tidy of eyebrows. I wouldn't get any more than my face waxed here as it's not the most comfortable place. However, she does a good job, doesn't take too much time and it's very cheap - so it's good value. Don't expect to be pampered though!