My first time trying the nail salon. Right from the arrival..because I booked through Treatwell, I was being dismissed. During the procedure, my technician was inexperienced, only waxed, no tweezers to tidy up and I had to repeat the shape requested. I agreed it was “fine” after her second attempt as to not risk a worse shape. Upon checking out, she just thought I hadn’t paid (full price charge instead of the TW price) and walked off rudely when explained. I came home to fix my eyebrows after.
The massage itself and Anne were good however the duration was at least 10 mins shorter than booked and paid for (70 pounds for 60 mins). I are fed at 3.10pm for a 3.15pm appointment. I was taken to the room downstairs straight away but the massage concluded by 4.00pm (45-50 mins max rather than the 60 mins massage I’d paid for). At 4.05pm when I left Anne was already working on someone else’s nails. If the massage went for the expected duration I would have rated them higher.