the nail treatment and technician was amazing! however the place was dated and didn't give that air of luxe, therefore I knocked it down a few stars. Also, don't be fooled, there's no chocolate!
Confusing menu options, rude manicurist (not the one I was supposed to see), and because of unclear menu items/ scheduling restraints, I did not receive the manicure I went there for.
The owner offered a change, so I was asked to pay additionally for the removal, and she said she'd give me refund for what I originally paid for. I have yet to see any evidence of that refund. So now, I have paid over £40 for a 15 minute gel removal, when what I wanted was a full manicure.