When I turned up she said that they were fully booked and that I wasn't going to get my haircut. Was patient as I could be but felt initially that the staff were rude even though I did not kick up a fuss about it.
Apparently no bookings were available to make online even though I could have paid for two different time slots. Ended up waiting an hour and a half. I was told to cancel through treatwell even though this salon offers no cancellation refunds. Wont do this again.