Ciao Bella Beauty & Spa Reviews
83 WESTERN RD, BRIGHTON, BN1 2HA
Check availability and book onlineReviews are written by customers after their visit.
1419 reviews
Erin was awesome and did a great job with my brows! Thank you, Erin!
Brow Definition
Show venue reply...
Really great pedicure, friendly staff and lovely place- will definitely be visit again! Thank you!
Pedicure
Show venue reply...
I felt a bit pressured to leave a good review, whilst I’m somewhat happy with my treatment and the service I received, I’m not overly happy. Please take this as constructive criticism and not a bad review as it’s very clear you’re trying really hard to make your business the best.
- Your customers come first, offer drinks at the beginning of their treatment. We come to salons to escape the busy world and feel pampered and relaxed. The way you interact with your customers plays a big part in this too.
Three questions to ask your customers on arrival -
1. How are you?
2. Would you like a drink?
3. Have you been to us before?
You’re aim is to get us to return!
- Whilst business is business, I overheard a conversation between the salon director and another customer trying to make a new appointment after the customer had not turned up to a previous appointment. The staff need to be more polite in communicating their policy regarding no shows, the customer sounded like she was being told off and almost being told to pay for the appointment she missed as well as almost being persuaded to pre pay for her new appointment. Your customer and their happiness with your treatment is vital. Your other customers can hear everything and a situation like this will also determine our return.
- If you’re going to have a member of staff who is new or who has little experience, then communicate this to Treatwell or to your customer before hand and offer a discount. If I’d have known, I wouldn’t have paid the amount of money I did, even with the discount on Treatwell. My nails have paint round the sides of nail on the skin and the top coat is not spread evenly on a couple of my nails.
The nail technician I did have, was really lovely and she shaped them wonderfully.
Give your customers confidence in their return without pressuring them to return or leaving a review, regardless if you are a new salon or not, offer £5 of their next treatment or give them a loyalty card. The last thing a customer wants is to come in to feel pampered and relaxed, to then leave feeling pressure once again.
Gel Nails Manicure
Show venue reply...
So friendly and professional- and super quick
Treatment by Djenabu•Brazilian Waxing
Show venue reply...
Contact
Discover
© 2024 Treatwell Limited
d9d3c199-0fdd-46bc-aae8-4299f0faab15