I've been going to Cleo for over 18 months on a monthly basis for a Brazilian/ Hollywood wax and normally cannot fault the treatment. However, on this occasion i was given an inexperience therapist who was not proficient in hot wax, i think had the therapist being given time i would have a perfect treatment as she was very lovely but just nervous (I am a trained beauty therapist so was happy to be a model as such). Instead the manager kept knocking to speed her up and it resulted in the manager completing my treatment. When i got home i realized i was still very patchy so i returned the next day after talking to the manager. Despite returning im still very patchy and have had to complete the treatment myself. The therapist i had was lovely and i couldn't fault her treatment, i just felt it was unfair of management to have such high expectations on somebody just starting out. I will return to Cleo but just hope i have a better experience next time, if not then i will look elsewhere.
The price they put here is wrong. When you arrive there they charge you £20 pounds if you want hot wax.... It's not fair to the customers. Didn't like so much the wax, still have hair on me, definitely not coming back!!!
Lovely staff, perfect location, beautiful products used, abit pricey and stones was boiling hot but overall relaxing and would return again. Thank you very much.
Cleo is lovely and the treatment staff have been very good and extremely friendly both times I have been. I will definitely go again and would recommend.