I had to wait 20 minutes for my manicure appointment and I got a shellac manicure instead of a “normal” nail polish manicure that I booked. The lady said she got me mixed up with her next client. As I didn’t want shellac I asked her if I could keep it and get it removed free of charge in a couple of weeks and she said that she was going to charge me £5! So I asked her to remove it straight away and she did.