It seemed like the salon was overbooked and understaffed yet the one hairdresser continued to accept more walk ins. My appointment was at 5pm on Saturday. I waited 45 minutes before I was even shown to my chair. Thankfully I only wanted a trim! Unfortunately the end result is rather blunt with no layers.. she did take time to curl my hair though which I appreciated. I hate writing bad reviews so maybe I just got the salon on a bad day?