I am huge fan of Classy Nails and think the staff are excellent. My only gripe is that they may be a victim of their own success. I always book and never just walk in, but I am usually kept waiting between 30 and 60 minutes before my manicure starts. The staff work swiftly and carefully, so not a complaint against them at all, but it is not convenient to write off two hours for a manicure and a wait.