When i fist walked into salon it seemed like chaos as there were customers everywhere and staff all over the place and it chairs everywhere, but once i got shown to my seat, the hairdresser came over, asked if i wanted a cup of tea etc, she brought book of hair colours over for me to look at and let me choose a few suitable colours, she went off to check with her supervisor to see if they were ok and she checked the colour swatches against my own hair colour, as my own hair was quite dark, she had to pick out another colour for me. she put colour on my roots, left me for 25 mins, while she blow-dried another persons hair, another girl finished off hair colour and after a few mins she washed colour out and then blow-dried it.