Absolutely ruined my hair! I asked for a blonde balayage with a root drag of a browny/blonde/slightly richer than my natural dirty blonde colour. I brought a picture, pretty standard same style I've had for years. I left with my natural hair colour fading into black with white stripes. I've had to go to another hair dresser and have my hair stripped and dyed all dark brown, honestly awful. I was so shocked I payed n left. I've asked for refund with no response. I'd have paid to not to have gone!
I was offered a used towel covered in grey hair which I had to ask if I could have a fresh towel! (basic hygiene standards?) and they ask you to transfer money to the back account as they don’t have card machine facility. Which my back refused to transfer as the payees details don’t match but they told me to just do it and I don’t even have an energy to talk about my haircut! - just don’t expect to have worth of your hard earned money if you decide to go there.