Everyone was really lovely - but there was some confusion over the extension removals being SNS not gels. I know the process isn't great for your nails no matter what but my nails are an absolute mess now - after a day they were physically cracking at the end, and were sore after leaving the salon. It took so long I didn't get the manicure I had paid for and there were still bits stuck to my fingers when I left. I hate to leave review like this as they were nice, but may nails are awful now.