The lady that did my nails I think was in charge of the salon but had less people skills than her staff, she seemed irritated and didn’t make any conversation. The gel manicure took over an hour which is very slow and the finished product did not look like gel nails just like a normal nail polish. I think this is because she took so long that she rushed it at the end and it wasn’t finished correctly. All in all not worth the over priced £45.