I was very disappointed I had an all over blonde colour done by a senior stylist she put the toner on my hair after bleaching and left it on to long so i ended up with purple hair she went off to cut another clients leaving me to have my hair washed by a trainee who was very sweet but unaware of how to get the toner out my hair after numerous washes I still had purple hair and was told dont worry it's not permanent will wash out eventually no apology given poor customer service