Really pleased with my haircut. Hair looks nice and fresh now. Matthew was professional, polite and pleasant. Good experience, will be going back soon.
4hr visit & my hair didn’t look much different. Looked like a balayage attempt rather than highlights. They faded mostly to nothing after a wash.
Offered another appointment 2wks later to brighten, rather than the 50% refund I’d asked for so I could get it done at my old stylist.
No apology & it was suggested that it was a ‘misunderstanding between me & stylist.’
I've had to pay again to get the bright highlights I’d originally asked for at my old place. Tot cost: £135
Shocked & upset. :(