had my appointment booked with a stylist online and was 15 mins early than my actual appointment time. However, after reaching the venue was appointed a different stylist (with no reason provided) which wasn't an issue for me (as long the haircut is good). The stylist was alright and did her job v v quietly (usually all of the stylist have a chat throughout the appointment to make the customer comfortable and to have a better idea about the haircut required etc.). The only thing I wasn't very happy about was the hair dryer the stylist used, as it was too hot and had to stop the stylist three times during styling my hair post trim.