They did as much as they could as my son was crying and resistant. However left with a poor choppy haircut. Some parts were too short others too long. No real style or shape. The shop was filthy. Hair everywhere, on products, balloons, every surface. The stylist blew a hairdryer in the car to clear the hair before my son sat in it but was absolutely full of hair in thick clumps. The shop was in desperate need of a deep clean. Printer took 20+ mins to print a certificate & spelled name wrong.