Monika was superb in her handling of our son. He had been very nervous about going, but quickly settled and was at ease the entire time. He was also very proud of his haircut.
I love this place - especially the stylists, they are so sweet and friendly with the kids. My daughter loves coming and we go out of our way to make the trip.
The only thing I will say is it's gotten way cluttered with toys and candy to buy - it's a bit overwhelming and feels like a toy shop.