Our son enjoyed the novelty of Cool Cuts, the staff were friendly and we were pleased with our son’s haircut. Sadly our appointment start time was delayed by 30-mins. I do understand that appointments can run a bit late, but given that the whole premise of Cool Cuts is to take the stress out of things, being kept waiting for half an hour doesn’t help. It seemed as though the staff were a little stretched. Clients were queuing & the phone was constantly ringing and left unanswered.