This was the first time seeing the stylist Lana after only having very warm and friendly experiences here in the past with another stylist. She was not friendly to us; in fact, she kept asking my 7 year old daughter to sit still in a severe, rude tone. In the past, this never happened—they've always been so understanding. I wasn't impressed. I noticed when our friends arrived, she became much more aware of herself and spoke to us kindly with a bigger audience watching. Not sure if we'll return.