My appointment was pre booked. However when I arrived the lady did not have a record of the booking. Unfortunately the treatments felt rushed due to lack of staff. The positives are that Laila is a very kind and attentive beautician. However her time was divided and rushed, the treatments therefore suffered. I did pay for an eyebrow wax but got threading instead, I did not get refunded the difference.
I was a little sceptical at first because I believe it is a new business, or at least I haven't noticed the store front before! However, when I went in it was absolutely spotless. Laila listened very precisely to what I wanted done and altered what I had paid for through treatwell, to suit my request without further charge. She was incredibly warm and friendly and I would absolutely recommend booking with her. On top of everything else, she is unbelievably affordable!
The service quality was ok, but I was charged extra for a service I didn't book (eyelash tinting). I booked eyebrow only, but when I arrived I was told that I booked and paid for both. At the end of the treatment had to pay £8 extra for the eyelashes.