Last minute booking. Really nice experience. I had read previous reviews and was a bit unsure but after my visit I can only assume the bad reviews were either extremely exaggerated or the were at a different salon. Arrived to a nice greating and after a chat and me showing the picture I was offered a drink and then had my hair washed. Nice little head massage and comb through of conditioner. During the haircut Rachel checked if I was happy and if the cut was the right length, I felt really listened to and involved in the process. Came out with a very cute pixie cut which can be a bit tricky to do so very happy with the staff and the cut. Will definitely go back. 😁😁