The worst experience of my life so far. I was called 20 mins before my apt when i was already 10 steps away from the location to ask if i would be willing to reschedule my appointment to 2 hrs later. Upon arrival, i was greeted and given water, however the staff (receptionist) and another girl did not make me feel welcome at all. A male member of staff was nice. The massage was NOT a deep tissue massage, it was a basic oil rub down. The masseuse took me to the room, and left immediately with no instruction of what to do with myself, and there was no where to put my clothes. There was also spilled oil on the counters, unmanned scissors and lighters. But I must say she was a sweet lady. After my massage she said she was going to leave me for 5 mins under the towels. This was MUCH longer than 5 mins. The room was absolutely freezing to the point where I’ve come out with a stuffy nose. I eventually decided to get dressed and leave. Upon leaving I then found my masseuse giving someone a pedicure. So it seemed she had no intention in coming to get me. As well as this, the staff in the main reception did not even acknowledge that i was leaving, and had a chair in front of the door which i then had to push out of my way. The music in the main reception was being played FAR too loud, i could here it throughout my massage which did not make the experience relaxing. I will not be returning.