I had to wait 10minutes for my appointment as the therapist was not there yet. I was immediately shown that I should have booked the more expensive manicure when I only wanted the express one instead. After a few explanation it was agreed. Did not understand that I did not want colour on my nails...finally I could get my point across. Pedicure was just average and I left with rough patches still present. Skin was not smooth. The best part was definitely the eye brows: professionally done.