I was late no problem my own fault but my treatment should have been 2.45hrs so around 2.30 given I was late no problem. Yet I left after 2hrs. The full body massage was good but the Indian head was just a scalp massage as my neck & shoulders were not touched as part of it & barely lasted half an hour -10minutes of this my hair was wrapped in a hot towel. I feel Id have been better paying for a full body & express head massage. It was all too short. I felt uncomfortable & the lady hardly spoke.