Decléor Botanical Spa Reviews
House of Fraser, 318 Oxford Street, Marylebone, London, W1C 1HF
Check availability and book onlineReviews are written by customers after their visit.
409 reviews
I had a deep tissue massage at Decleor and was very happy with level of treatment and professionalism of the staff
Treatment by ROOM 1
I am used to massages in Thailand and China and couldn't find anything good in London until Decleor. Lola is really great. The body massage was so relaxing and my skin was smooth after the facial. I am a loyal customer of Lola's now.
Treatment by ROOM 1
Very disappointing service and facial. My first booking was cancelled without notice, so I arrived to find that out on the day. Highly inconvenient. Rebooked facial: was given just a basic cleanse, tone, mask, moisturise. No neck/shoulder massage at all, despite this being included with the same Discovery Facial last time. Therapist seemed a world away today, was not attentive or caring about my treatment. Skin felt refreshed thanks to great Decleor products, but the treatment experience itself was disappointing.
Treatment by ROOM 1
You forget you’re in a department store! Very relaxing and great staff
Treatment by ROOM 1
No one was at the venue and they didn't return my message and calls. I spent the money for the transport to go to the venue, planned my day accordingly and I just end up waiting for 30 minutes for nothing. This was very annoying.
Treatment by ROOM 1
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